Responsible Gaming at okvk – Play Safe, Stay in Control

At okvk, responsible gaming is not an afterthought — it is built into every layer of the platform. We believe that gambling should always be a form of leisure that players enjoy within their means. When it stops being fun or starts causing stress, financial pressure, or relationship problems, it is time to take action. okvk provides a full suite of responsible gaming tools that are free, immediate, and accessible directly from your account settings at any time.

This page explains every responsible gaming feature available on okvk, how to use them, and where to turn if you need additional support. We encourage every player in Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — to read this page and to keep these tools in mind whenever they log in.

okvk operates a strict 21+ policy across all products and services. No person under the age of 21 is permitted to register, deposit, or place a bet on the okvk platform. During registration, all players are required to provide their date of birth. Where our systems flag a player as potentially underage, or where identity verification returns documentation that does not confirm the player is 21 or older, the account will be suspended pending further review.

If you are a parent or guardian and you believe a minor may have accessed okvk using your device or account, please contact [email protected] immediately. We take every underage access report seriously and will investigate promptly. We also recommend that parents use third-party parental control software to restrict access to online gambling services on shared devices.

Deposit limits are one of the most effective tools for keeping your gambling within a budget you have chosen in advance. From your okvk account settings you can set a maximum deposit amount for any daily, weekly or monthly period. Once a limit is active, you will not be able to deposit more than the specified amount during that period, even if you have funds available in your bKash, Nagad or Rocket wallet.

Lowering a deposit limit takes effect immediately. Raising a limit — or removing one entirely — requires a mandatory 24-hour cooling-off period before the change takes effect. This delay is intentional. It prevents impulsive decisions made during a session from undoing financial safeguards you put in place when thinking clearly. okvk strongly encourages all players to set a deposit limit when they register. Even a generous limit is better than having no limit at all.

Losing track of time while gambling is one of the most common ways that a recreational activity can drift into harmful territory. okvk's session time limit feature lets you set a maximum duration for each playing session — ranging from 15 minutes up to 8 hours. When the session timer expires, okvk will display an on-screen notification and automatically log you out of your account. You must actively log back in to continue playing, which creates a natural pause and moment for reflection. You can also combine a session limit with a reality check, so you receive periodic reminders during the session before it ends. Together, these tools help you stay conscious of how much time you are spending on the platform.

A time-out is a temporary suspension of your okvk account. You choose the length: 24 hours, 7 days, 30 days or 90 days. During a time-out, your account is fully suspended. You cannot log in, you cannot make deposits, and you cannot place bets. Any active bonuses are paused and will resume when the time-out period ends (subject to any applicable expiry). Pending withdrawals are not affected and will be processed normally. A time-out is useful when you feel you need a short break from gambling but are not ready to commit to a longer self-exclusion period. It gives you breathing room without requiring you to make a permanent decision.

Self-exclusion is okvk's most powerful responsible gaming tool. When you self-exclude, you are permanently or indefinitely barred from accessing any okvk product. Self-exclusion takes effect immediately across the entire okvk platform. It cannot be reversed for a minimum period of 6 months. After 6 months, you may submit a reinstatement request in writing to [email protected], which will be subject to a review process including a cooling-off assessment. Self-exclusion is recommended for any player who feels that gambling has become a problem in their life, or who is unable to control their gambling behaviour despite using other available tools.

To initiate self-exclusion, go to your account settings and select "Self-Exclusion", then choose between a permanent exclusion or an indefinite exclusion. Alternatively, you can request self-exclusion by emailing [email protected]. Your request will be actioned within 24 hours, and during that time you should avoid logging in. All pending withdrawals at the time of self-exclusion will be processed and any real-money balance will be returned to your registered payment method.

If you recognise two or more of these signs in yourself, it is a strong signal that gambling may be becoming a problem. Please do not wait until the situation becomes severe. Reach out to the okvk support team or one of the external helpline resources listed in the next section.

okvk is committed to creating a gambling environment where every player in Bangladesh can enjoy themselves safely. Responsible gaming is not just a policy document — it is something we actively monitor, measure and improve. If you have feedback on how we can strengthen our responsible gaming program, we welcome it at [email protected].

okvk takes the protection of minors extremely seriously. In addition to our mandatory 21+ age verification at registration, we employ ongoing monitoring to detect and investigate accounts that may have been registered using false age information. Any account found to belong to a person under 21 will be permanently closed, all winnings will be voided, and the matter will be escalated appropriately.

If you share a device with other household members, please ensure that your okvk account is always logged out when not in use. Do not save your password in a browser on a shared device. Consider enabling your device's screen lock and using a private or secure browser profile for your okvk sessions. These simple steps greatly reduce the risk of a minor accessing your account.