okvk Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") sets out how okvk ("we", "us", "the Platform") collects, uses, stores, shares and protects the personal information of users ("you", "the Player") who access and use the okvk website and associated services. By registering an account or using okvk, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the okvk platform.

okvk is committed to handling your personal data responsibly, lawfully and transparently. This Policy is written in plain language so that it is accessible to all users. Where technical or legal terms are used, we have explained them as clearly as possible. This Policy should be read alongside the okvk Terms & Conditions, which govern your use of the platform as a whole.

okvk collects personal information in three ways: information you give us directly when using the platform, information generated automatically by your use of the platform, and in limited circumstances information received from third parties. The categories below describe in detail what we collect in each case.

Information You Provide Directly

• Registration data: full name, date of birth, email address, mobile number, and residential address.
• Identity verification documents: government-issued photo ID (National ID or passport) and proof of address provided during KYC.
• Payment information: the payment method reference (e.g. bKash wallet number, Nagad number, USDT wallet address). We do not store full card numbers or PIN codes.
• Support communications: the content of messages, emails or chat transcripts you send to our support team.

Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier where applicable.
• Usage data: pages visited, session duration, click patterns, game sessions played, bet amounts, game outcomes, and in-platform navigation patterns.
• Cookie and tracking data: session cookies, persistent cookies and similar technologies as further described in the Cookies section of this Policy.

Information from Third Parties

• Payment verification data received from bKash, Nagad, Rocket, Upay or other payment processors to confirm deposit and withdrawal transactions.
• Fraud and risk screening data from third-party fraud prevention services used to protect the platform and its players.
• Identity and sanctions-screening data from KYC verification partners, used to comply with anti-money-laundering requirements.

okvk uses your personal information only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those stated here. The purposes for which we process your personal data are:

• Account management: to create, maintain and administer your player account, including authentication, balance management, and transaction history.
• Payment processing: to process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, USDT, Visa, Mastercard).
• Legal and regulatory compliance: to conduct KYC identity verification, comply with anti-money-laundering obligations, detect fraud, and respond to lawful requests from authorities.
• Customer support: to respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Platform security: to detect, investigate and prevent fraudulent transactions, unauthorised account access, collusion and other prohibited activities.
• Service improvement: to analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the platform.

Where okvk wishes to use your personal data for a purpose not listed above (for example, direct marketing communications), we will obtain your explicit consent before doing so. You may withdraw any such consent at any time by contacting [email protected].

okvk processes your personal data only where a lawful basis exists for doing so. The three primary legal bases on which okvk relies are set out below.

Contractual Necessity

The majority of okvk's processing activity is necessary for the performance of the contract between you and okvk — specifically the player account agreement governed by the Terms & Conditions. This covers account creation, bet placement, payment processing, bonus crediting, and account management more broadly. Without processing your personal data for these purposes, okvk cannot provide you with the services you have signed up to receive.

Legal Obligation

Certain processing is required for okvk to comply with applicable legal and regulatory obligations. This includes KYC identity verification, anti-money-laundering screening, sanctions checking, responsible gaming compliance, and responding to lawful requests from law enforcement or regulatory bodies. okvk cannot waive these obligations, and processing for these purposes will take place regardless of any objection you raise to other processing activities.

Legitimate Interests

In some cases, okvk processes personal data on the basis of its legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interest processing includes platform security monitoring, fraud detection, service improvement analytics, and internal reporting. Where okvk relies on legitimate interests as a legal basis, it carries out a balancing test to ensure that its interests do not disproportionately impact your privacy.

okvk does not sell your personal data to any third party. We share your personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Service providers: okvk shares data with trusted third-party service providers who perform functions on our behalf, including payment processing (bKash, Nagad, Rocket, Upay), KYC identity verification, fraud detection, IT infrastructure and hosting, and customer support tooling. These providers are contractually bound to use your data only as directed by okvk and to maintain appropriate security standards.
• Game providers: technical gameplay data (session identifiers, bet records, game results) is shared with our game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others) to enable game delivery and audit trail requirements. These providers do not receive your name, address or payment details.
• Legal and regulatory authorities: okvk may disclose your personal data to law enforcement, regulatory bodies, courts or other government authorities where required to do so by applicable law, court order, or in response to a valid legal process. okvk will notify you of such a disclosure where permitted by law.
• Business transfers: in the event that okvk or any part of its business is acquired, merged with, or transferred to another entity, your personal data may be transferred as part of that transaction. In such cases, okvk will take reasonable steps to ensure that your data continues to be protected in accordance with this Policy.

Beyond the circumstances listed above, okvk will not share your personal data with any third party without your explicit prior consent. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own marketing purposes.

okvk uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session active, and gather analytical data about how the platform is used. This section explains the types of cookies we use and how you can control them.

Types of Cookies We Use

Strictly necessary cookies are required for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. Without these cookies the platform cannot operate. Performance and analytics cookies collect anonymous data about how players use the platform — pages visited, session length, error events — and are used to improve platform performance. These cookies do not identify you personally. Functional cookies remember your preferences such as language selection and help us deliver a more personalised experience. You may disable functional cookies without affecting core platform functionality.

Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling certain categories of cookies may affect platform functionality — for example, disabling session cookies will prevent you from logging in. Instructions for managing cookies in major browsers are available on those browsers' official support pages. okvk does not currently respond to browser Do Not Track (DNT) signals, as there is no industry-wide standard for DNT compliance.

okvk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include: SSL/TLS encryption for all data transmitted between your browser and our servers; encrypted storage of sensitive personal data at rest; strict internal access controls limiting which staff members can access personal data, governed by role-based permissions and monitored via audit logs; regular security assessments and penetration testing of the platform; and secure development practices applied by our engineering team.

No method of data transmission or storage is completely secure, and okvk cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, okvk will notify affected players as required by applicable law and will take prompt steps to contain and remediate the breach. You can help protect your account by choosing a strong, unique password and keeping your login credentials confidential.

okvk retains your personal data for as long as your player account remains active and for a minimum period of five (5) years following account closure, in order to meet anti-money-laundering recordkeeping obligations and to defend against any legal claims that may arise. Transaction records, KYC documentation and betting history are retained for this full period. Technical logs and analytics data are retained for shorter periods — typically 12 to 24 months — after which they are aggregated or permanently deleted. If you request erasure of your personal data while your account is subject to a mandatory retention obligation (e.g. an ongoing AML investigation), okvk may be unable to delete the data in question until that obligation expires or is resolved. In all other cases, okvk will action erasure requests within 30 days of receipt.

okvk will not charge a fee for exercising any of the rights listed above in ordinary circumstances. If a request is manifestly unfounded, repetitive or excessive, okvk reserves the right to charge a reasonable administrative fee or to refuse the request, providing written reasons for any refusal.

okvk is strictly an adult platform. The minimum age to register and use okvk is 21 years. okvk does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on okvk, please contact us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

The okvk platform may, from time to time, contain references or links to third-party websites, payment provider portals, or game provider interfaces. This Privacy Policy applies only to information collected and processed by okvk directly. okvk has no control over, and accepts no responsibility for, the privacy practices or content of any third-party website or service. We encourage you to read the privacy policy of any third-party service you access via or in connection with the okvk platform.

okvk may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via the platform or by email. Your continued use of okvk following the publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically. If you have concerns about any changes, please contact [email protected] before continuing to use the platform.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data okvk holds about you, please contact our support team. Email: [email protected] (plain text only — not a clickable link). Our team will acknowledge all privacy-related enquiries within 5 business days and will aim to fully resolve them within 30 calendar days. Bangladesh Standard Time (BST, UTC+6) applies to all response-time commitments.